Return and Refund Policy
Thank you for shopping with GVG Mart! We strive to provide you with high-quality products and excellent service. If you are not completely satisfied with your purchase, our return policy is designed to ensure a smooth return process.
1. Return Eligibility
You may return any product within 2 days of delivery for a full refund or exchange, provided the item is in its original condition, unused, and in the original packaging.
2. Return Process
To initiate a return, please follow these steps:
- Contact Customer Support: Email us at support@gvgmart.com or call us at +91 8586009727 within 24 days of receiving your product.
- Provide Order Details: Include your order number and a brief description of the reason for the return.
- Receive Return Instructions: Our customer support team will provide you with return instructions and a return shipping label if applicable.
3. Condition of Returned Items
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition as received.
- It must be in the original packaging, including any tags or accessories.
- Proof of purchase must be provided.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process the refund to your original payment method within 7-10 business days.
5. Non-Returnable Items
Certain items are non-returnable, including:
- Perishable goods
- Customized or personalized items
- Items marked as final sale
6. Shipping Costs
If the return is due to a defect or error on our part, we will cover the return shipping costs. Otherwise, the cost of return shipping will be deducted from your refund.
7. Exchanges
If you wish to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.
8. Contact Us
If you have any questions regarding our return and refund policy, please reach out to our customer support team.
- Email: support@gvgmart.com
- Phone: +91 8586009727
Thank you for choosing GVG Mart! We appreciate your business and look forward to serving you again.